RETURNS POLICY

Here at Milieu, we want you to be happy with your purchases. We will happily accommodate the following return options within 7 days from when you receive your order. All returns will be processed within 1-2 business days. Please read carefully before placing your order.

All full priced items purchased online (with any other payment merchant apart from Afterpay, see below) can be returned to us for either a refund, credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.  If any of the requirements are not met, we have the right to refuse the return.

All pre-order items can be returned for a store credit ONLY and not a refund. 

Sale items are not eligible for return or exchange, see below.

Full priced items which have been exchanged in size or style can only receive a credit note not a refund.

Items which are purchased with AFTERPAY are NOT eligible for a refund. Instead all full price items purchased with AFTERPAY are eligible for credit note or exchange if the garment is unworn, unwashed, unaltered, hygiene sticker attached as per received, with tags still attached and in the original packaging. 

Orders which are purchased with ANY promotional code are NOT eligible for refund, rather you are eligible for a store credit or exchange. if you are unsure what is included within the term 'promotional code' please reach out to us before you purchase. 

We cannot accept returns or exchange of sale items. All of these items are FINAL SALE.

HOW TO SUBMIT A RETURN?

Please note that return shipping costs are the responsibility of the customer - original shipping charges are non-refundable, and we do not provide free return shipping nor reimburse for it. 

We strongly advise that you keep record of your tracking number for your return. We are not responsible nor liable for any return parcels that may be lost or damaged.

Please contact us via email hello@milieuswim.com.au to arrange your return.

FAULTY/DAMAGED ITEMS: 

If you have received an order with faulty or damaged goods, please contact us at customercare@milieuswim.com.au as soon as possible. We may request photographic evidence and/or some other details regarding the faulty or damaged item. We reserve the right to determine a genuine fault or damage to an item. If an item is deemed faulty, we will cover all return costs and you will receive your choice of a full refund, exchange or credit note (original shipping fees inclusive).